Effective as of February 11, 2025.
These Terms of Service ("Terms") constitute a legally binding agreement between you, either individually or on behalf of the organization you represent ("Customer," "you," or "your"), and Redframe B.V., a company incorporated under Dutch law, registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 95695559, with its registered office at Trekvaart 101, 8271 AC IJsselmuiden, the Netherlands, trading as SideIQ ("Redframe," "SideIQ," "we," "us," or "our").
These Terms govern your access to and use of the SideIQ platform, including all associated websites, applications, APIs, and services (collectively, the "Service"). By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, you must not access or use the Service.
In these Terms, the following capitalized terms have the meanings set out below:
2.1 Registration. To use the Service, you must create an Organization Account and provide accurate, complete, and current registration information. You agree to keep this information up to date at all times.
2.2 Account security. You are responsible for maintaining the confidentiality of all credentials associated with your Organization Account and the accounts of your Authorized Users. You must immediately notify us at security@sideiq.com if you become aware of any unauthorized access to or use of your account.
2.3 Account responsibility. You are responsible for all activities that occur under your Organization Account and the accounts of your Authorized Users, whether or not authorized by you. We are not liable for any loss or damage arising from unauthorized use of your account credentials.
2.4 Minimum age. The Service is intended for use by individuals who are at least 16 years of age. By creating an account, you represent that you are at least 16 years old.
2.5 Authorized Users. Customer is responsible for ensuring that all Authorized Users comply with these Terms. Customer shall not permit any third party to access the Service using Customer's credentials or exceed the number of Authorized Users permitted under its Subscription.
3.1 Description. SideIQ is a cloud-based business operating platform that integrates customer relationship management (CRM), communication, document management, invoicing, automation, and AI-powered intelligence into a single unified system. The Service is designed for enterprise customers and service-based businesses.
3.2 Modules. The Service consists of Modules that may be activated or deactivated per Organization in accordance with the applicable Subscription. Available Modules include, but are not limited to:
3.3 Blueprints. The Service may include or offer Blueprints that provide industry-specific configurations. Blueprints extend the platform with custom entities, workflows, AI prompts, document templates, and smart views tailored to specific sectors. Blueprints are activated per Organization and operate within the existing platform architecture.
3.4 Feature availability. Not all Modules, Blueprints, or features are available on all Subscription plans. We reserve the right to modify, add, or remove Modules and features at any time. Where a change materially reduces the functionality available under your current Subscription, we will provide reasonable advance notice and, where applicable, offer alternative arrangements.
3.5 Beta features. We may offer certain features in "beta," "preview," or "early access" status. These features are provided "as is" without warranty, may be incomplete or unstable, and may be modified or discontinued at any time without notice. Customer's use of beta features is at their own risk.
4.1 Subscription plans. The Service is offered under various Subscription plans with different features, usage limits, and pricing. Details of available plans and pricing are published on our website or communicated to you directly.
4.2 Free trials and pilot programs. We may offer free trials or pilot programs at our discretion. At the end of such a period, your access may be converted to a paid Subscription or terminated, depending on the terms communicated to you. We reserve the right to modify or discontinue free trials at any time.
4.3 Fees. You agree to pay all fees associated with your selected Subscription plan as specified at the time of purchase or renewal. All fees are quoted in euros (EUR) unless otherwise stated and are exclusive of applicable value-added tax (VAT/BTW) and other taxes, which will be added where required by law.
4.4 Payment terms. Fees are payable in advance for each Subscription Period (monthly or annually). Payment is due upon invoice or as otherwise agreed. We accept the payment methods specified at the time of checkout, which may include iDEAL, credit card, SEPA direct debit, or bank transfer.
4.5 Late payment. If any payment is not received by the due date, we reserve the right to: (a) charge statutory interest on overdue amounts in accordance with Dutch law (Article 6:119a of the Dutch Civil Code for commercial transactions); (b) suspend access to the Service after providing reasonable written notice; and (c) recover reasonable collection costs.
4.6 Subscription changes. You may upgrade or downgrade your Subscription at any time through the Service. Upgrades take effect immediately and are billed on a pro-rata basis. Downgrades take effect at the start of the next Subscription Period.
4.7 Refunds. Fees are non-refundable except where required by applicable law or as explicitly stated in writing by SideIQ.
4.8 Price changes. We may change our pricing from time to time. We will provide at least thirty (30) days' prior written notice of any price increase. The new pricing will apply at the start of the next Subscription Period following the notice.
5.1 Lawful use. You agree to use the Service only for lawful purposes and in accordance with these Terms, all applicable laws and regulations (including, without limitation, the GDPR, the Dutch Telecommunications Act, and applicable anti-spam legislation), and any applicable Documentation.
5.2 Accurate information. You are responsible for the accuracy, quality, and legality of all Customer Data and the means by which you acquired it. You represent and warrant that you have all necessary rights, consents, and permissions to upload, store, and process Customer Data through the Service.
5.3 Compliance with data protection law. Where you use the Service to process personal data of third parties (such as your customers, leads, or contacts), you act as the data controller for that data. You are responsible for ensuring that your collection and use of such personal data complies with all applicable data protection laws, including obtaining any necessary consents and providing appropriate privacy notices.
5.4 Telephony compliance. Where you use the Telephony Module, you are responsible for compliance with all applicable laws regarding call recording, including but not limited to obtaining consent from call participants where required by law. SideIQ provides the technical capability to record calls but does not determine when recording is legally permissible.
5.5 Communication compliance. Where you use the Service to send emails, SMS, or other communications, you are responsible for ensuring that such communications comply with all applicable laws, including anti-spam legislation, and that you have obtained all necessary consents from recipients.
You agree not to, and not to permit any Authorized User to:
We reserve the right to investigate and take appropriate action in response to any suspected violation of this Section, including suspending or terminating your access to the Service.
7.1 Ownership. As between you and SideIQ, you retain all rights, title, and interest in and to your Customer Data. Nothing in these Terms transfers ownership of Customer Data to SideIQ.
7.2 License grant. You grant us a limited, non-exclusive, worldwide license to use, process, store, and display Customer Data solely to the extent necessary to provide, maintain, and improve the Service in accordance with these Terms.
7.3 Data processing. To the extent that we process personal data on your behalf as a processor within the meaning of the GDPR, such processing shall be governed by our Data Processing Agreement ("DPA"), which forms an integral part of these Terms and is available upon request or at our website. In the event of a conflict between these Terms and the DPA with respect to data processing matters, the DPA shall prevail.
7.4 Data security. We implement appropriate technical and organizational measures to protect Customer Data in accordance with Article 32 of the GDPR. These measures include, but are not limited to: multi-tenant data isolation (all data is scoped per Organization), role-based access controls, encryption in transit and at rest, audit logging of write operations, and regular security assessments.
7.5 Data portability. Upon written request, we will provide you with a copy of your Customer Data in a structured, commonly used, and machine-readable format. We will provide such export within thirty (30) days of your request. After termination of the Service, we will retain your Customer Data for a period of thirty (30) days, during which you may request an export. After this retention period, we will delete your Customer Data in accordance with our data retention policies, unless retention is required by applicable law.
7.6 Sub-processors. You acknowledge and agree that we may engage sub-processors to assist in providing the Service. A current list of sub-processors is available upon request. We will notify you of any intended changes to the list of sub-processors, and you may object to such changes in accordance with the DPA.
7.7 Aggregated and anonymized data. We may create aggregated, de-identified, and/or anonymized data derived from Customer Data. Such data does not identify you or any individual and is not considered Customer Data. We may use and share such data for any lawful business purpose, including analytics, benchmarking, and improving the Service.
8.1 SideIQ IP. The Service, including all software, designs, text, graphics, logos, icons, interfaces, Blueprints, templates, AI models, algorithms, APIs, Documentation, and all other materials provided by SideIQ (collectively, "SideIQ Materials"), are and remain the exclusive property of Redframe B.V. or its licensors. These Terms grant you no rights to the SideIQ Materials except for the limited right to use the Service in accordance with these Terms.
8.2 License to use the Service. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the Subscription Period solely for your internal business purposes.
8.3 Customer-created content. Documents, templates, and other content created by you using the Service's document builder, template engine, or other creation tools belong to you, subject to our underlying intellectual property rights in the tools, templates, and technology used to create them.
8.4 Feedback. If you provide us with any suggestions, ideas, enhancement requests, or other feedback regarding the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, and incorporate such Feedback into the Service without any obligation to you.
8.5 Trademarks. "SideIQ," "Redframe," and related logos and names are trademarks of Redframe B.V. You may not use our trademarks without our prior written consent, except as expressly permitted in a partner or reseller agreement.
9.1 AI-generated content. The Service includes AI-powered features that may generate suggestions, summaries, insights, draft communications, and other content ("AI Output"). AI Output is generated by automated means and may be inaccurate, incomplete, or inappropriate. You are solely responsible for reviewing, verifying, and approving any AI Output before relying on it or sharing it with third parties.
9.2 No guarantee of accuracy. SideIQ does not warrant the accuracy, completeness, reliability, or fitness for any particular purpose of any AI Output. AI Output should not be considered professional, legal, financial, medical, or other expert advice.
9.3 AI training. We may use aggregated, de-identified, and anonymized data derived from usage of the Service to improve our AI models and the Service generally. We will not use identifiable Customer Data to train AI models shared across Organizations unless you provide explicit consent. Organization-specific AI configurations (such as AI agent personality and training data) remain scoped to your Organization.
9.4 Third-party AI providers. Certain AI features may rely on third-party AI providers (such as OpenAI). Your use of such features is additionally subject to the terms and policies of those providers. We will identify material third-party AI providers in our Documentation or sub-processor list.
9.5 Real-time AI assistance. Where AI assistance is provided during live calls or conversations, you acknowledge that such assistance is provided in real time and may not always be accurate or appropriate for the context. You remain solely responsible for all decisions made during customer interactions.
10.1 Integrations. The Service may integrate with or provide connections to third-party services, including but not limited to email providers, calendar services, telephony providers, payment processors, banking services, and cloud storage providers. Your use of such third-party services is subject to the respective terms and conditions and privacy policies of those providers.
10.2 Credentials. Where you connect third-party services to the Service, you grant us permission to access those services on your behalf using the credentials or authorizations you provide. You are responsible for ensuring that you have the right to authorize such access.
10.3 No liability for third parties. We are not responsible for the availability, accuracy, or functionality of third-party services. We are not liable for any loss or damage arising from your use of, or reliance on, third-party services accessed through the Service.
10.4 Payment processing. Payment transactions processed through the Service (such as invoice payments via iDEAL, credit card, or other methods) are handled by third-party payment processors (such as Stripe). We do not store your full payment card details. Your use of payment services is subject to the payment processor's terms and privacy policy.
11.1 Availability target. We use commercially reasonable efforts to make the Service available 99.5% of the time, measured on a monthly basis, excluding planned maintenance. This is not a guarantee or service-level commitment unless a separate Service-Level Agreement ("SLA") has been agreed in writing.
11.2 Planned maintenance. We may perform scheduled maintenance on the Service. Where practicable, we will provide advance notice of planned maintenance that may affect the availability of the Service.
11.3 Support. We provide support for the Service through the channels and during the hours specified on our website or in the applicable Subscription plan. Enterprise customers may be entitled to enhanced support levels as specified in a separate agreement.
11.4 Updates. We may update the Service from time to time to add features, improve performance, fix bugs, or address security issues. Such updates may occur without prior notice where necessary (e.g., for urgent security patches).
12.1 Definition. "Confidential Information" means any non-public information disclosed by one party to the other, directly or indirectly, that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. Customer Data is Customer's Confidential Information. SideIQ Materials and pricing terms are SideIQ's Confidential Information.
12.2 Obligations. Each party agrees to: (a) protect the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care; (b) use Confidential Information only for purposes related to these Terms; and (c) not disclose Confidential Information to third parties except as permitted under these Terms.
12.3 Exceptions. Confidential Information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party; or (d) is rightfully received from a third party without obligation of confidentiality.
12.4 Compelled disclosure. A party may disclose Confidential Information if required by law, regulation, or court order, provided that the disclosing party gives the other party reasonable prior notice (to the extent legally permitted) and cooperates in any effort to obtain protective treatment of the information.
13.1 SideIQ warranties. We warrant that: (a) we have the authority to enter into these Terms and to grant the rights granted herein; (b) the Service will perform materially in accordance with the applicable Documentation; and (c) we will provide the Service with reasonable skill and care.
13.2 Disclaimer. Except as expressly set out in these Terms, the Service is provided "as is" and "as available." To the maximum extent permitted by applicable law, we disclaim all other warranties, conditions, and representations, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.
13.3 No professional advice. The Service (including AI Output) does not constitute legal, financial, tax, medical, or other professional advice. You should consult with qualified professionals before making decisions based on information obtained through the Service.
14.1 Exclusion of certain damages. To the maximum extent permitted by applicable law, neither party shall be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with these Terms, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if the party has been advised of the possibility of such damages.
14.2 Liability cap. To the maximum extent permitted by applicable law, the total aggregate liability of SideIQ arising out of or in connection with these Terms shall not exceed the total amount of fees paid by Customer to SideIQ in the twelve (12) months immediately preceding the event giving rise to the claim, or one thousand euros (€1,000), whichever is greater.
14.3 Exceptions. The limitations in Sections 14.1 and 14.2 do not apply to: (a) either party's indemnification obligations under these Terms; (b) liability arising from a party's gross negligence (grove schuld) or willful misconduct (opzet); (c) SideIQ's obligations with respect to Customer Data under the DPA; or (d) Customer's payment obligations under these Terms.
14.4 Essential allocation. The limitations of liability in this Section reflect a fair and reasonable allocation of risk between the parties and form an essential basis of the bargain between the parties.
15.1 By SideIQ. We will defend, indemnify, and hold you harmless from and against any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising from any allegation that the Service, as provided by us and used in accordance with these Terms, infringes the intellectual property rights of a third party. This obligation does not apply if the alleged infringement arises from: (a) Customer Data; (b) modification of the Service not authorized by us; (c) use of the Service in combination with products or services not provided by us; or (d) use of the Service other than in accordance with these Terms or the Documentation.
15.2 By Customer. You will defend, indemnify, and hold us harmless from and against any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) Customer Data or your use of the Service in violation of these Terms; (b) your violation of applicable law; or (c) your breach of the representations and warranties in these Terms.
16.1 Term. These Terms commence on the date you first accept them or begin using the Service and continue for the duration of your Subscription, unless terminated earlier in accordance with this Section.
16.2 Renewal. Subscriptions automatically renew for successive Subscription Periods of the same duration, unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current Subscription Period.
16.3 Termination for convenience. Either party may terminate these Terms at the end of the current Subscription Period by providing written notice at least thirty (30) days before the end of that period.
16.4 Termination for cause. Either party may terminate these Terms immediately upon written notice if the other party: (a) materially breaches these Terms and fails to cure such breach within thirty (30) days of receiving written notice thereof; (b) becomes insolvent, files for bankruptcy, or is subject to any insolvency proceedings; or (c) ceases to operate in the ordinary course of business.
16.5 Suspension. We may suspend your access to the Service immediately if: (a) you violate the Acceptable Use provisions (Section 6); (b) your use poses a security risk to the Service or other customers; (c) you fail to pay fees when due after reasonable notice; or (d) we are required to do so by applicable law or a government authority.
16.6 Effect of termination. Upon termination: (a) your right to access and use the Service terminates immediately; (b) you must pay any outstanding fees for the remainder of the current Subscription Period; (c) each party must return or destroy the other party's Confidential Information upon request; and (d) Customer Data will be handled in accordance with Section 7.5 (Data portability).
16.7 Survival. The following Sections survive termination: Definitions (1), Customer Data (7), Intellectual Property (8), Confidentiality (12), Warranties and Disclaimers (13), Limitation of Liability (14), Indemnification (15), Effect of Termination (16.6), and General Provisions (18).
17.1 We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through the Service at least thirty (30) days before the changes take effect.
17.2 Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and may terminate your Subscription in accordance with Section 16.
18.1 Governing law. These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of laws principles.
18.2 Dispute resolution. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts in Overijssel, the Netherlands, unless mandatory consumer protection law dictates otherwise.
18.3 Force majeure. Neither party shall be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, power outages, epidemics, or acts of terrorism ("Force Majeure Event"). The affected party shall notify the other party promptly and use reasonable efforts to mitigate the impact.
18.4 Assignment. You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by these Terms.
18.5 Entire agreement. These Terms, together with the Privacy Policy, DPA, Cookie Notice, and any other policies or agreements incorporated by reference, constitute the entire agreement between you and SideIQ regarding the subject matter hereof and supersede all prior or contemporaneous agreements, proposals, or representations, whether written or oral.
18.6 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely achieves the economic intent and purpose of the original provision.
18.7 Waiver. No failure or delay by either party in exercising any right or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise of that or any other right or remedy.
18.8 Notices. All notices under these Terms shall be in writing and sent by email to the addresses specified in the Organization Account (for notices to Customer) or to legal@sideiq.com (for notices to SideIQ). Notices are deemed received upon confirmed delivery.
18.9 Language. These Terms are drafted in English. In the event of a conflict between any translated version and the English version, the English version shall prevail.
18.10 Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.
18.11 No third-party beneficiaries. These Terms do not confer any rights or remedies upon any person other than the parties hereto, except as expressly stated.
Redframe B.V. (trading as SideIQ)